Our terms and conditions

 

TRIPorganiser (“the Company”) accepts your (“the Customer”) booking under the following terms and conditions.

 

General

These terms and conditions, together with any other written information brought to your attention before we confirm your booking, shall form the basis of your contract …

Booking Conditions

When you make a booking and you have received you confirmation invoice you guarantee your assent on behalf of your group to these booking conditions, which act as a contract between you and TRIPorganiser Ltd.

We always endeavor to communicate with you clearly and openly. All we ask is that you read our literature and correspondence; and communicate with us at every stage with questions, requests, uncertainties or anxieties you may have. Our aim is provide a high quality service and for you to be happy and experience trouble-free and relaxing holidays.

  1. BOOKING REQUIREMENTS

1.1. Eligibility: We reserve the right to accept or refuse a booking without providing a reason. Some of the products we offer require a certain level of fitness and we may require you to submit a medical questionnaire at the time of booking.

1.2. Insurance: It is a requirement of booking that you have adequate holiday insurance from the country of residence in place by the departure date of the tour. This is in case you have to cancel the holiday, or in case of loss or accident on the tour. Cover must include medical treatment, cancellation charges, loss of property and repatriation. Travel insurance can be obtained from insurance brokers, travel agencies, banks and some retails outlets. Contact us for recommendations.

1.3. Passports and Visas: You will require a passport, valid normally for at least 6 months, in order to travel abroad from your country of residence. In some cases, you will require a visa. Unless we obtain the visas on your behalf (where invitation for visa purposes or group visa or is required), we can only advise British citizens of visa requirements for the destination. Nationals of other countries should make their own enquiries, and obtain the necessary paperwork and visas, as necessary. We do not accept any responsibility if you cannot travel because you have not complied with appropriate passport, visa or immigration requirements.

1.4. Vaccinations: While we will provide some guidance to British citizens about vaccinations required for our destinations; it remains your responsibility to ensure that you are aware of correct health advice for the tour destination.
  1. MAKING A BOOKING & CANCELLATION / REFUND POLICY

2.1. Provisional Bookings: You can make a provisional booking on-line or over the phone prior to filling-in the booking form or making a payment. Provisional bookings are valid for two weeks after we confirm receipt of your provisional booking.

2.2. Definite Bookings: A definite booking can be made on the booking form accompanied by a signature, or on-line. At the time of booking, a deposit, as specified in the tour literature, will be payable either on-line or over the phone with a payment card, by cheque, or via bank transfer. We will confirm a definite booking with a booking confirmation and invoice. You have seven days after a definite booking has been confirmed to change your mind, after which the cancellation policy set out in clause 2.3 will apply. If you book 70 days (ten weeks) or less before departure, then the full tour price must be paid, and the ‘cooling off’ is not applicable.

2.3. If you cancel: You, or any member of your party may cancel a booking at any time by written notification. The day upon which we receive your written notification is considered the day of cancellation. However, because costs are incurred to us in cancelling your travel arrangements, a cancellation charge will be payable by you, as follows:

  • 70 days or more prior to departure: deposit only
  • 69-56 days prior to departure: 30% of total tour cost
  • 55-42 days prior to departure: 45% of total tour cost
  • 41-29 days prior to departure: 60% of total tour cost
  • 28-15 days prior to departure: 75% of total tour cost
  • 14-3 days prior to departure: 90% of total tour cost
  • 48 hours prior to departure: 100% of total tour cost

If the reason for your cancellation is covered under your insurance policy, you may be able to reclaim these charges.

2.4. If we cancel: We may cancel your travel arrangements if: (a) there are insufficient bookings on a tour for it to be viable. We will never cancel a tour less than 56 days (8 weeks) prior to the departure date of the tour. In this event, we can either refund all monies paid or you may accept an offer of an alternative tour of comparable standard if available (we will refund any price difference if the alternative is of a lower value); (b) we are obliged to cancel the tour under force majeure. This is in the event of unusual or unforeseeable circumstances beyond our control, such as civil unrest, hostilities, industrial disputes, adverse weather conditions or natural disasters. In these circumstances, a cancellation may be necessary at any time; and we will be unable to offer you compensation; (c) you fail to pay the final balance.

2.5. If you make changes: If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, we will do our best to make these changes for you. Any requests for changes must be made in writing from the person who made the booking no later than 56 days (8 weeks) prior to the departure date; and will be subject to an administration fee of £50. Any further costs associated with making the alteration will also be payable by you. You are advised to discuss any changes with us verbally or by email before submitting the formal request/s in writing. Certain travel arrangements (e.g. air tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the tour.

2.6. If we make changes: It is unlikely that we will have to make any changes to your tour. But because travel arrangements are often made up to a year in advance, occasionally changes may become necessary and we reserve the right to do so at any time. Most changes will be minor and normally an improvement, and we will advise you of them at the earliest possible date. Carriers, such as airlines, may be subject to change; and any changes to the actual departure and arrival times will be notified to you as soon as possible. When a change is deemed a significant change (such as an alteration to your flight time by more than 12 hours, or a change to lower standard accommodation for the whole or a major part of your holiday), we will advise you as soon as is reasonably possible if there is time to do so before departure. You may then either accept the changes or accept an offer of an alternative tour of comparable standard if available (we will refund any price difference if the alternative is of a lower value), or cancel your tour and receive a full refund. We reserve the right to alter the prices of any of the tours shown on the TRIPorganiser Ltd website or print literature. You will be advised of the current price of the tour that you wish to book before your booking is confirmed. Changes in transportation costs, such as landing taxes, embarkation or disembarkation fees and exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. If you have to pay an increase of more than 10% of the original price of the tour, you will have the option to accept an offer of an alternative tour of comparable standard if available (we will refund any price difference if the alternative is of a lower value), or to cancel and receive a full refund, except for any amendment charges.

  1. SAFETY & LIABILITY

3.1. Travel advice: We take your safety and well-being very seriously. We will not travel to any destinations where the UK Foreign and Commonwealth Office (FCO) advises against all travel or all but essential travel. If advice changes after you have made your booking, we will make changes as necessary to avoid areas of risk, or we may postpone or cancel; and inform you of the changes. Our conditions as set out in clause 2.6 then apply. You can check current travel advice for your destination at:https://www.gov.uk/foreign-travel-advice. You should check with your travel insurance company to confirm how any government travel notices affect your cover (see clause 1.2.).

3.2. Liability: We will always strive to provide high quality standards of services. If our suppliers or we improperly perform the contract (i.e. your tour), we will pay appropriate compensation if this has affected the enjoyment of your travel arrangements. We conduct frequent audits of supplier’s premises and policies to ensure they conform with our standards and comply with local laws and regulations. Standards such as safety, hygiene and quality will be lower at some destinations than would be expected in the UK. Our obligations, and those of our suppliers providing any service or facility included in your holiday, are to provide them with reasonable skill and care, which will be deemed as such if they comply with any local regulations that apply. We do not make any representation or commitment that all services will comply with applicable local laws and regulations and failure to comply does not automatically mean we have not exercised reasonable skill and care. We will not be liable where any failure in the performance of the contract is (a) due to you; (b) due to a third party unconnected with the provision of the tour advertised; (c) during excursions or other tours that you have chosen to book or pay for whilst you are on tour with us, even if the provider was recommended to you by us; (d) due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided, foreseen or forestalled even if all reasonable skill and care had been exercised. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Where any claim or part of a claim concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea or rail carrier, the maximum amount of compensation we will have to pay you will be limited in accordance with and/or in an identical manner to the contractual terms of the companies that provide the transportation; and subject to international conventions, where they apply, such as the Warsaw Convention and it’s various amendments. Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. However reimbursement in such cases will not automatically entitle you to a refund of your tour cost from us. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. Other than as set out above and detailed elsewhere in these booking conditions, we have no legal liability to you for any loss, damage, personal injury or death which you suffer arising directly or indirectly from any aspect of your holiday.
3.3. Making a Complaint: If you have a problem during your tour, please inform the Journey Manager immediately; and they will endeavor to resolve your query. If your complaint is not resolved locally, you are advised to follow this up in writing within 28 days of your return home. If you fail to follow this procedure, TRIPorganiser Ltd will have been deprived of the opportunity to investigate and rectify your complaint within reasonable time and this may affect your rights under these booking conditions.
ENGLISH LAW GOVERNS THESE CONDITIONS.